Privacy policy

Privacy Policy

1. Introduction

ATELIER AURA™ (“we”, “our” or “us”) operates this online store and website, including all related content, features, tools and services collectively referred to as the “Services”, to provide customers with a carefully curated shopping experience.

The store is operated by 8THPATH LLC, a company registered in the United States, and powered by Shopify Inc.

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit, browse, make a purchase or otherwise interact with our Services.

By accessing or using any part of our Services, you confirm that you have read, understood and agreed to this Privacy Policy.

2. Personal Information We Collect

We may collect or process the following categories of personal information:

Contact details: name, billing address, shipping address, email address and phone number.

Payment information: payment card details, transaction ID, payment confirmation, refund details and chargeback-related information.

Account information: username, password, preferences and saved settings.

Transaction information: purchase history, viewed products, cart activity and wishlist activity.

Communications: messages, requests or enquiries you send to us.

Device and usage information: IP address, browser type, operating system, approximate location and interaction data.

We collect this information directly from you, automatically through Shopify, or through third-party service providers such as logistics providers, payment processors, analytics tools and marketing platforms.

3. How We Use Your Information

We use personal information to:

Provide and improve our Services: process orders, payments, deliveries, returns and refunds; personalise your shopping experience; and display relevant recommendations.

Customer support: respond to enquiries, process returns or warranty claims and provide assistance.

Marketing and communications: send updates, promotional offers and product announcements. You may unsubscribe at any time.

Fraud prevention and security: verify transactions, prevent unauthorised access and maintain data integrity.

Legal compliance: comply with tax, accounting and regulatory obligations, and respond to lawful requests from authorities.

4. Disclosure of Information

We may share your information in limited circumstances:

With Shopify, which hosts and powers our store.

With service providers for shipping, payment processing, analytics and customer support.

With marketing partners, where permitted by law, to display relevant advertising.

With regulatory, legal or law enforcement authorities, where required by law.

In connection with a business restructuring, merger, sale or transfer of assets.

We do not sell or rent your personal information.

5. International Data Transfers

Your personal information may be processed outside Australia and New Zealand, including in the United States, where our company is registered, and in other countries where Shopify or our service providers operate.

Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are in place and that your information is handled in accordance with applicable privacy laws, including the Australian Privacy Principles and the New Zealand Privacy Act 2020, where applicable.

6. Data Retention

We retain your personal information only for as long as necessary to:

Fulfil your orders and provide customer support,

Comply with our legal, tax and accounting obligations,

Resolve disputes, or

Enforce our agreements.

After this period, your data will be securely deleted or anonymised.

7. Your Privacy Rights

Depending on your location and the applicable privacy laws, you may have rights in relation to your personal information, including the right to:

Access the personal information we hold about you.

Request correction of inaccurate or incomplete information.

Request deletion of your personal information, where applicable.

Withdraw consent for certain marketing communications.

Object to or restrict certain processing, where applicable.

Make a privacy complaint if you believe your personal information has not been handled properly.

For customers in Australia, these rights may be protected under the Privacy Act 1988 and the Australian Privacy Principles.

For customers in New Zealand, these rights may be protected under the Privacy Act 2020 and its Information Privacy Principles.

You can exercise your privacy rights by contacting us at info@maisonatelieraura.com.

We may request proof of identity before processing your request.

8. Security

We use administrative, technical and physical safeguards to protect your personal information.

Although no system is completely secure, we apply industry-standard measures designed to reduce the risk of unauthorised access, loss, misuse, disclosure or modification of your information.

9. Cookies

Our website uses cookies and similar technologies to improve functionality, analyse traffic, personalise content and display relevant advertising.

You can manage your cookie preferences through your browser settings or through the cookie banner available on our website, where applicable.

Please note that disabling cookies may affect certain features of our website.

10. Marketing Communications

If you subscribe to our emails, SMS messages or other marketing communications, we may send you product updates, offers, promotions and brand news.

You may unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at info@maisonatelieraura.com.

11. Children’s Privacy

Our Services are not intended for children or minors.

We do not knowingly collect personal information from individuals under the age of 16.

If you believe that a child has provided us with personal information, please contact us so that we can delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, our Services or applicable laws.

Any updates will be posted on this page with a revised “Last Updated” date.

13. Contact

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your privacy rights, you can contact us at:

Email: info@maisonatelieraura.com
Address: 8206 Louisiana Blvd NE, STE A, Albuquerque NM 87113, United States

For customers in Australia and New Zealand: ATELIER AURA™ acts as the responsible business for personal information processed in connection with sales, returns, customer support and marketing activities through our online store.